1. Validity and Conclusion of Contracts
The only way to order the contractual services is by acceptance of a written offer from FRILO and by signature of the Customer or by means of a written order from the Customer. Any annexes exceeding the scope only become part of the contract if express reference is made to them in the FRILO offer or a FRILO order confirmation.
The General Terms and Conditions of FRILO Software GmbH as well as the Licence Agreement shall apply. If a service contract was concluded, the Software Service Agreement of FRILO Software GmbH shall apply.
2. Prices and Terms of Payment
All prices are exclusive the statutory value added tax (VAT). The prices are due for payment immediately after delivery of the products and receipt of the invoice and are payable without deduction.
3. Scope of Delivery
We deliver the software stipulated in the purchase contract to the Customer. Any support and maintenance services are subject to a separate agreement and additional remuneration.
At the time of the transfer of risk, it is warranted that the software does not have any defects which nullify or significantly reduce its value or its suitability for the contractually stipulated use of the software under the contract.
The warranty period for software is six months. It starts at the time the software is delivered. During this period, we will provide diagnosis and correction of defects. The Customer, however, undertakes to notify any detected defects immediately in writing and he/she will accept even repeated correction of defects by FRILO Software GmbH prior to asserting any claims for reduction in price, recission or compensation of damages.
5. Reservation of Title
The ownership of the software and the data carrier will not pass over to the Customer until the remuneration owed has been paid completely. If the Customer maintains a continuous business relationship with FRILO Software GmbH, the obligation to fully pay the remuneration owed is replaced by the obligation to pay all amounts due to FRILO Software GmbH.
In the event of a delay in payment or other significant breaches of contract by the Customer, FRILO Software GmbH is entitled to demand the return of the software under reservation of title even if FRILO Software GmbH does not resign from the contract.
6. Customer Information
FRILO Software GmbH fulfils its information and warning obligations through publications on the Internet at www.frilo.eu and via Customer information sent electronically to Customers. Any claims against FRILO Software GmbH for damages that could have been avoided if the Customer had taken notice of the relevant information in due time are excluded. Regulations concerning liability remain unaffected.
Our liability to the customer covers intent and gross negligence, the missing of warranted properties and the breach of decisive contractual obligations by FRILO Software GmbH. We are also liable for claims in accordance with the Product Liability Act. All other cases are excluded.
The Customer’s General Terms and Conditions will not become part of the contract. The place of jurisdiction is Stuttgart in Germany.
Licence Agreement Concerning the Use of the Software
9. Licence Conditions
Upon full payment of the agreed licence fee, the Customer (Licensee) acquires the non-exclusive right to use the software products of FRILO Software GmbH (Licensor) for the intended purpose and in accordance with the scope stipulated hereafter. All rights going beyond the afore-mentioned ones remain with the Licensor. The source code of the FRILO Software is not part of the contract.
FRILO is entitled to verify the use of the FRILO Software by asking the Customer for a written self-disclosure (generally once a year). FRILO may also carry out remote surveys for verification purposes, insofar as a self-disclosure was refused or no meaningful results were transmitted to FRILO therein and objective indications of a violation of rights by the Customer exist.
If it becomes apparent in the self-disclosure or in any other way that the use of the FRILO software by the Customer exceeds the contractual agreements, a contract must be concluded with FRILO for the additional purchase of required licences. In this respect, FRILO reserves the right to refuse agreed discounts that exceed the contractually agreed volume discounts in this case.
A single-user licence allows the Customer the use the software of FRILO Software GmbH on a single workstation at a time at any location within the country for which the licence was purchased, provided that it is used by the same natural person or legal entity.
An installation on multiple workstations is generally permitted. Simultaneous use of the software on different workstations requires additional licences, however.
The single-user licence can be moved between locations. The prices for multi-user licences are specified in our current price list.
If a subscription agreement was concluded, maintenance is included in the scope of services offered and can only be terminated in combination with the subscription agreement. Moreover, a temporary right of use for a single user exists only in connection with the current version of the subscribed FRILO software.
Unless otherwise stated in the offer of FRILO Software GmbH, each subscription agreement has a minimum term of twelve (12) months from the conclusion of the agreement (“minimum term”). After expiry of this period, both the subscription agreement and the included Software Service Agreement are automatically extended by a further year.
Software subscription agreements may be terminated in writing with three months’ notice to the end of the renewal period, but for the first time at the end of the minimum term of the agreement. This does not affect special termination rights and terminations for good cause. If the subscription agreement is concluded on a monthly basis, it can be terminated at monthly intervals.
12. Transfer of the Software
Prior to transferring the software, the Customer must apply in writing for approval by FRILO Software GmbH. The transfer of the software is subject to the payment of a fee. The transfer of individual licences is not permitted. All licences acquired by the Customer may only be transferred as a whole. The current Licensee must ensure that he/she hands over all program copies to the future Licensee and deletes them from his/her mass storage media. The Customer’s right of use terminates with the transfer of the software.
13. Reproduction of the Software
The reproduction of the software to the extent necessary for the orderly backup of data is generally permitted. The Licensee undertakes to adopt all measures required to prevent any unauthorised reproduction of the software and any unauthorised transfer of reproduced versions to third parties.
The Customer must not apply any changes to the software products other than those authorised by Art. 69e of the German Copyright Act (particularly not edit, reverse engineer or extract parts of the software) and he/she must not use this software as a basis for the development of other software unless this was agreed in a separate contract with the Licensor. Neither has the Customer the right to remove from the program any brand names, trademarks, copyright notes and other notes and measures protecting the program.
15. Contractual Penalty
For each case of breach of one of the afore-mentioned contractual obligations, the Customer undertakes to pay a contractual penalty that is at least five times as high as the licence fee for the relevant program according to the current price list.
Natural persons or legal entities who possess and use unauthorised copies of the software of FRILO Software GmbH for commercial purposes will have to pay a contractual penalty that is twice as high as the sum of all list prices for the software of which they possess and use unauthorised copies.
16. Software Service Agreement (SSA)
The Licensee may conclude a Software Service Agreement (SSA) for the purchased software. The SSA must always be concluded for the totality of purchased programs. In connection with an SSA, all updates are free of charge. You can find further information on the SSA in the section “Software Service Agreement”.
17. Update of Existing Programs
Customers who have not concluded an SSA will receive new program versions in the framework of a purchase contract via an update. The price of the update depends on the change of the program’s performance.
18. Service & Support
The service hotline is generally free of charge for Customers that have concluded an SSA. Customers without SSA have the right to use our hotline free of charge for the purchased licences during three months after the purchase of a new program. The purchase of an update does not entitle the Customer to acquire support free of charge. You can find the telephone numbers and the availability times of the FRILO service team on the internet at www.frilo.eu.
Software Service Agreement of FRILO Software GmbH
19. Subject Matter
The Software Service Agreement (SSA) comprises the maintenance of the current program versions. Maintenance of the software in the sense of the SSA means the following:
The Customer is not entitled to modifications to former program versions.
The Software Service Agreement comprises the following services:
21. Execution of the Agreement
If new program versions require an adjustment of the Licensee’s hardware or operating system, he/she must ensure these measures on his/her own behalf prior to the installation of the update. The Licensee is not entitled to receive maintenance of his/her version of the program used in combination with a special operating system.
22. Discontinuation of Programs
If individual programs are removed from the portfolio of FRILO Software GmbH or the software maintenance scope the Licensee is not entitled to replacement. The service fee will be recalculated with consideration of the discontinued program.
The service fee for the totality of the software FRILO Software GmbH used by the Licensee is invoiced as an annual amount. The calculation of the service fee is based on the prices defined in the price list. The regulations concerning multi-user access are stipulated in the price list. The service fee is payable once per year or every six months after the conclusion of the agreement.
FRILO is entitled to adapt the range of services of the maintenance to the further development of the FRILO Software and to technical progress. If the customer does not make use of his legally regulated special right of termination, the maintenance will be continued with the changed range of services. The same applies to the adaptation of these General Terms and Conditions, insofar as this does not change essential contents of the rental agreement for the equivalence relationship between the parties and the change is reasonable for the customer.
FRILO may adjust the remuneration at most within the framework of the published consumer price index (inflation rate). The index of the average gross monthly earnings of full-time employees in Germany for the economic sector of the provision of information technology services (currently published in quarterly figures by the Federal Statistical Office in Fachserie 16, Reihe 2.4, Gruppe J 62) is to be used as the basis for determining the scope of change. If this index is no longer published, the index published by the German Federal Statistical Office that most closely reflects the development of average gross monthly earnings in the aforementioned industry shall be used to determine the scope of the change.
If this is the first compensation adjustment, the index development between the index level published at the time of the conclusion of the agreement and the index level last published at the time of the adjustment declaration shall be decisive for the change framework. If a compensation adjustment has already taken place previously, the change framework shall be defined by the index development between the index level last published at the time of the previous adjustment declaration and the index level last published at the time of the new adjustment declaration.
In the event of an adjustment of the previous remuneration of 10% or more, the customer has the right to terminate the agreement at the end of the contract term within two weeks of receipt of the adjustment declaration (special right of termination).
The terms of warranty stipulated in the Terms and Conditions of Business apply to the software. Maintenance and support are to be considered as services rendered on the basis of this agreement. FRILO Software GmbH does not owe the successful solution of the problem due to the advice given or other services rendered by its service team to the Customer.
25. Term of a Software Service Agreement
The duration of the agreement is unlimited. Either party can terminate the agreement with three months’ notice for the first time at the end of a minimum term specified in the agreement.
After expiry of the minimum contract term, the agreement is automatically extended by another year and can be terminated by either party with a notice period of three months to the expected new term of the agreement. If the Customer is significantly in default of payment, FRILO Software GmbH is entitled to terminate the Software Service Agreement.
The notice of termination must be transmitted in writing to the other party.
The General Terms and Conditions of Business of FRILO Software GmbH shall apply.
Date: October 14th 2022