{"id":11019,"date":"2022-02-16T12:37:40","date_gmt":"2022-02-16T11:37:40","guid":{"rendered":"https:\/\/staging.frilo.eu\/support\/"},"modified":"2025-02-26T14:57:27","modified_gmt":"2025-02-26T13:57:27","slug":"support","status":"publish","type":"page","link":"https:\/\/www.frilo.eu\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11019\" class=\"elementor elementor-11019 elementor-100\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62763c4 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"62763c4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eed1821\" data-id=\"eed1821\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3a13136 elementor-section-full_width container elementor-section-height-default elementor-section-height-default\" data-id=\"3a13136\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e098e46\" data-id=\"e098e46\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b44cacd elementor-widget elementor-widget-heading\" data-id=\"b44cacd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SUPPORt at frilo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ca4223 elementor-widget elementor-widget-heading\" data-id=\"4ca4223\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">We help where we can<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea8da22 elementor-widget elementor-widget-text-editor\" data-id=\"ea8da22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our qualified support engineers are not only dedicated to your inquiries regarding the operation of the programs, but are also ready to help you with tricky technical challenges.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6349f98\" data-id=\"6349f98\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-47f3501 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"47f3501\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0978e4c\" data-id=\"0978e4c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-336b24f elementor-section-full_width container elementor-section-height-default elementor-section-height-default\" data-id=\"336b24f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1bd1ce4\" data-id=\"1bd1ce4\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce485bc elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"ce485bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"54.822\" height=\"58.251\" viewBox=\"0 0 54.822 58.251\"><g id=\"technical-service_1_\" data-name=\"technical-service (1)\" transform=\"translate(-2 -1.326)\"><path id=\"Path_7175\" data-name=\"Path 7175\" d=\"M16.958,30.8l-5.19,2.529L8.16,20l5.075-2.537a13.749,13.749,0,0,1,6.149-1.452H31.94a3.1,3.1,0,0,1,.262,6.2l-4.195.347a2.032,2.032,0,0,0,.335,4.051l4.193-.347a7.21,7.21,0,0,0,6.45-5.855l7.908-2.17a2.826,2.826,0,0,1,1.964,5.276L32,32.64a8.122,8.122,0,0,1-6.064.679Z\" transform=\"translate(6.354 15.148)\" fill=\"#4a4846\"><\/path><path id=\"Path_7176\" data-name=\"Path 7176\" d=\"M14.333,35.96,2,42.485V21.155l7.065-3.169a1.015,1.015,0,0,1,1.4.66L14.837,34.8a1.014,1.014,0,0,1-.5,1.164Z\" transform=\"translate(0 17.092)\" fill=\"#4a4846\"><\/path><path id=\"Path_7177\" data-name=\"Path 7177\" d=\"M29.521,1.574,27.81,3.906a.588.588,0,0,1-.589.228,10.7,10.7,0,0,0-4,0,.586.586,0,0,1-.587-.228L20.92,1.574a.609.609,0,0,0-.8-.167L16.1,3.732a.611.611,0,0,0-.254.774l1.168,2.655a.585.585,0,0,1-.1.624A10.947,10.947,0,0,0,14.9,11.242a.59.59,0,0,1-.49.4l-2.87.315A.61.61,0,0,0,11,12.56v4.65a.608.608,0,0,0,.542.605l2.87.315a.587.587,0,0,1,.49.4,10.887,10.887,0,0,0,2.011,3.458.586.586,0,0,1,.1.624l-1.168,2.655a.609.609,0,0,0,.254.774l4.026,2.326a.609.609,0,0,0,.8-.167l1.71-2.332a.586.586,0,0,1,.587-.228,10.657,10.657,0,0,0,4,0,.586.586,0,0,1,.587.228l1.71,2.332a.609.609,0,0,0,.8.167l4.026-2.324a.611.611,0,0,0,.254-.774L33.427,22.61a.585.585,0,0,1,.1-.624,10.947,10.947,0,0,0,2.011-3.458.59.59,0,0,1,.49-.4l2.87-.315a.613.613,0,0,0,.544-.609v-4.65a.608.608,0,0,0-.542-.605l-2.87-.313a.587.587,0,0,1-.49-.4,10.887,10.887,0,0,0-2.011-3.458.586.586,0,0,1-.1-.624L34.6,4.508a.609.609,0,0,0-.254-.774L30.317,1.408a.609.609,0,0,0-.8.167Zm.1,15.849a5.079,5.079,0,1,1-1.859-6.937A5.078,5.078,0,0,1,29.618,17.424Z\" transform=\"translate(9.283 0)\" fill=\"#4a4846\"><\/path><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTechnical Support\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tReach out to us with your request and we will get back to you by phone or email. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9b2de1 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"d9b2de1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.frilo.eu\/en\/hotline\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SHOW MORE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-099d563\" data-id=\"099d563\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f357ff elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"2f357ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"61.646\" height=\"61.646\" viewBox=\"0 0 61.646 61.646\"><path id=\"repairing-service\" d=\"M61.453,27.4a2.007,2.007,0,0,0-1.982-1.518,6.805,6.805,0,0,1-4.659-11.845A1.713,1.713,0,0,0,55,11.712a30.514,30.514,0,0,0-4.883-4.932,1.717,1.717,0,0,0-2.343.19A7.1,7.1,0,0,1,40.088,8.7a6.846,6.846,0,0,1-4.163-6.692A1.71,1.71,0,0,0,34.412.2,30.76,30.76,0,0,0,27.477.186,1.716,1.716,0,0,0,25.951,1.95,6.859,6.859,0,0,1,21.73,8.527,7.123,7.123,0,0,1,14.1,6.789a1.718,1.718,0,0,0-2.326-.195,30.641,30.641,0,0,0-4.986,4.93,1.715,1.715,0,0,0,.184,2.342,6.831,6.831,0,0,1,1.724,7.691,7.125,7.125,0,0,1-6.707,4.166A1.677,1.677,0,0,0,.208,27.237a30.9,30.9,0,0,0-.013,7.009,2.04,2.04,0,0,0,2.021,1.516,6.761,6.761,0,0,1,6.343,4.223,6.858,6.858,0,0,1-1.724,7.623,1.711,1.711,0,0,0-.187,2.322,30.622,30.622,0,0,0,4.875,4.933,1.714,1.714,0,0,0,2.346-.186,7.093,7.093,0,0,1,7.684-1.728,6.837,6.837,0,0,1,4.171,6.689,1.711,1.711,0,0,0,1.512,1.8,30.691,30.691,0,0,0,6.935.019A1.715,1.715,0,0,0,35.7,59.693a6.851,6.851,0,0,1,4.218-6.573,7.114,7.114,0,0,1,7.634,1.736,1.721,1.721,0,0,0,2.326.195,30.681,30.681,0,0,0,4.986-4.93,1.712,1.712,0,0,0-.184-2.343,6.829,6.829,0,0,1-1.727-7.688,6.9,6.9,0,0,1,6.305-4.178l.381.01a1.716,1.716,0,0,0,1.8-1.512A30.762,30.762,0,0,0,61.453,27.4ZM30.824,48.592a17.769,17.769,0,1,1,15.256-8.658L38.3,32.153A10.9,10.9,0,0,0,25.394,17.389a1.234,1.234,0,0,0-.853.86,1.2,1.2,0,0,0,.342,1.178s3.841,3.871,5.127,5.156a.8.8,0,0,1,.115.572l-.012.085A24.567,24.567,0,0,1,29.528,29c-.028.027-.054.051-.082.079l-.085.087a24.216,24.216,0,0,1-3.818.593v-.008l-.065.016a.558.558,0,0,1-.061,0,.821.821,0,0,1-.591-.251c-1.338-1.338-5.029-5-5.029-5a1.255,1.255,0,0,0-.9-.4,1.22,1.22,0,0,0-1.149.928A10.9,10.9,0,0,0,32.521,37.931L40.386,45.8A17.68,17.68,0,0,1,30.824,48.592Z\" transform=\"translate(-0.002 0.001)\" fill=\"#4a4846\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSupporting tools\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tFind here tools and programs that will help you get the most out of FRILO software.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c43bb5c elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"c43bb5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.frilo.eu\/en\/unterstuetzende-tools\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SHOW MORE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-92073af elementor-section-full_width container elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet elementor-hidden-mobile elementor-section-height-default elementor-section-height-default\" data-id=\"92073af\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-50bb0a0\" data-id=\"50bb0a0\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a47436c elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a47436c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"question_3_\" data-name=\"question (3)\" width=\"57.146\" height=\"57.146\" viewBox=\"0 0 57.146 57.146\"><g id=\"Group_4751\" data-name=\"Group 4751\"><path id=\"Path_6730\" data-name=\"Path 6730\" d=\"M28.573,0A28.573,28.573,0,1,0,57.146,28.573,28.557,28.557,0,0,0,28.573,0Zm-.845,41.946a2.9,2.9,0,0,1,0-5.792,2.9,2.9,0,0,1,0,5.792Zm4.287-14.63c-2.069,1.617-2.106,2.746-2.106,4.7,0,.715-.376,1.542-2.219,1.542-1.542,0-2.069-.564-2.069-2.52a6.885,6.885,0,0,1,2.52-5.717c1.241-1.053,3.347-2.219,3.347-4.25,0-1.73-1.5-2.558-3.385-2.558-3.836,0-3.009,2.9-5.04,2.9a2.157,2.157,0,0,1-2.257-2.144c0-2.031,2.332-5.04,7.409-5.04,4.814,0,8.011,2.67,8.011,6.206S33.03,26.526,32.015,27.316Z\" fill=\"#4a4846\"><\/path><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tFAQs\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSome questions can be answered quickly and easily. Feel free to take a look at our FAQs.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69b0a8f elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"69b0a8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.frilo.eu\/workflow-paper\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SHOW MORE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ce39424\" data-id=\"ce39424\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SUPPORt at frilo We help where we can Our qualified support engineers are not only dedicated to your inquiries regarding the operation of the programs, but are also ready to help you with tricky technical challenges. Technical Support Reach out to us with your request and we will get back to you by phone or [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11019","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.0 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Support I FRILO<\/title>\n<meta name=\"description\" content=\"Our qualified support engineers are not only dedicated to your inquiries regarding the operation of the programs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.frilo.eu\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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