{"id":11020,"date":"2022-02-16T12:38:33","date_gmt":"2022-02-16T11:38:33","guid":{"rendered":"https:\/\/staging.frilo.eu\/hotline\/"},"modified":"2025-04-25T09:38:52","modified_gmt":"2025-04-25T07:38:52","slug":"hotline","status":"publish","type":"page","link":"https:\/\/www.frilo.eu\/en\/hotline\/","title":{"rendered":"Technical Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11020\" class=\"elementor elementor-11020 elementor-110\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2296377 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"2296377\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ceb3b32\" data-id=\"ceb3b32\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b12f5e container elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7b12f5e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d689e1d\" data-id=\"d689e1d\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cd6384c elementor-widget elementor-widget-heading\" data-id=\"cd6384c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Your first point of contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7c6df9 elementor-widget elementor-widget-heading\" data-id=\"d7c6df9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">First-class technical support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-823e333 elementor-widget elementor-widget-text-editor\" data-id=\"823e333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Do you have a software service agreement or have you licensed our programmes on a subscription basis? If so, our qualified support engineers are on hand to provide expert advice and assistance with any queries you may have regarding the operation of our programmes or technical challenges you encounter during your project. Simply contact us via <b>web request, email or phone<\/b> and take advantage of our remote maintenance service if required.<\/p><p>\u00a0<\/p><p>For customers without a software service agreement, the purchase of a new programme includes free of charge technical support for the first three months after the licence is purchased. The purchase of an update does not entitle you to support free of charge.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cf47cf3\" data-id=\"cf47cf3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-84220f1 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"84220f1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a2b82cf\" data-id=\"a2b82cf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-46eb0a8 elementor-section-full_width container elementor-section-height-default elementor-section-height-default\" data-id=\"46eb0a8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9a1a716\" data-id=\"9a1a716\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-26a5520 elementor-widget elementor-widget-heading\" data-id=\"26a5520\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Web request<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c08597 elementor-widget elementor-widget-heading\" data-id=\"4c08597\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Our support team is just a few clicks away<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b157b7 elementor-widget elementor-widget-image\" data-id=\"2b157b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"752\" height=\"643\" src=\"https:\/\/www.frilo.eu\/wp-content\/uploads\/dsc05745-2.jpg\" class=\"attachment-large size-large wp-image-1761\" alt=\"\" srcset=\"https:\/\/www.frilo.eu\/wp-content\/uploads\/dsc05745-2.jpg 752w, https:\/\/www.frilo.eu\/wp-content\/uploads\/dsc05745-2-600x513.jpg 600w\" sizes=\"(max-width: 752px) 100vw, 752px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dde996d elementor-widget elementor-widget-heading\" data-id=\"dde996d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><img decoding=\"async\" class=\"quote-icon\" src=\"https:\/\/www.frilo.eu\/wp-content\/uploads\/icon-quote.svg\">\n<div class=\"text-over\"><span>I have to absolutely praise FRILO's hotline service. Even as an occasional user, I have the answer to my open questions in my mailbox the next morning at the latest.<br><br><b>Dipl.-Ing. (FH) Walter Muck<\/b><br>CEO at  MUCKINGENIEURE\n<\/div><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6140c77\" data-id=\"6140c77\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf66d46 elementor-widget elementor-widget-image\" data-id=\"cf66d46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"589\" height=\"504\" src=\"https:\/\/www.frilo.eu\/wp-content\/uploads\/dsc06635-1.jpg\" class=\"attachment-full size-full wp-image-1763\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5f26d2 elementor-widget elementor-widget-text-editor\" data-id=\"c5f26d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The fastest and most efficient way to get assistance is to send us a web request directly from within the FRILO software \u2013 just like most of our customers already do. Simply go to <strong data-start=\"435\" data-end=\"461\">Help &gt; Contact support<\/strong> in the software and submit your inquiry in writing.\u00a0This ensures that your inquiry reaches the right expert without delay.\u00a0Once our support engineers have reviewed your request, we\u2019ll get back to you promptly \u2013 either by email or with a personal call.\u00a0Here is how it works:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03ab433 elementor-widget elementor-widget-video\" data-id=\"03ab433\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/www.frilo.eu\/wp-content\/uploads\/EN\/Videos\/Tutorials\/FRILO_Web-Request.mp4\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\" poster=\"https:\/\/www.frilo.eu\/wp-content\/uploads\/EN\/Bilder\/Thumbnails\/240123_FRILO-Web-Request.jpg\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-099d378 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"099d378\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8c556e6\" data-id=\"8c556e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-16a3d0f elementor-section-full_width container elementor-section-height-default elementor-section-height-default\" data-id=\"16a3d0f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-05d6fbe\" data-id=\"05d6fbe\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3bd3bb3 elementor-widget elementor-widget-heading\" data-id=\"3bd3bb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hotline<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8f8e3c elementor-widget elementor-widget-text-editor\" data-id=\"f8f8e3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you would prefer to discuss your issue verbally, simply use our voicemail service. Leave us a message with a brief description of your issue and your customer number. As soon as our support engineers have listened to your message, we will contact you immediately \u2013 either by email or by returning your call.<\/p><p>\u00a0<\/p><p><strong>Contact and operating hours<\/strong><\/p><p>E\u00a0<a href=\"mailto: support.frilo@allplan.com\"><span style=\"text-decoration: underline;\"><span style=\"color: #ffffff; text-decoration: underline;\">support.frilo(at)allplan.com<\/span><\/span><\/a><br \/>T\u00a0+49 711 81002-0<\/p><p>\u00a0<\/p><p>Monday to Friday<br \/>08.30 am till 12.00 am<br \/>01.00 pm till 05.00 pm<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f67fc70\" data-id=\"f67fc70\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d67f9c elementor-widget elementor-widget-heading\" data-id=\"1d67f9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Remote maintenance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19493a8 elementor-widget elementor-widget-text-editor\" data-id=\"19493a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Some issues are difficult to put into words \u2013 it is much easier to show them directly. That is exactly what our <b>remote maintenance via TeamViewer<\/b> is for. Based on the principle that \u2018four eyes see more than two,\u2019 our support engineers work with you live on your screen. This helps to avoid misunderstandings and develop targeted and efficient solutions.<\/p><p>\u00a0<\/p><p>Click <a href=\"https:\/\/get.teamviewer.com\/frilobyallplan\"><span style=\"text-decoration: underline;\"><span style=\"color: #ffffff; text-decoration: underline;\">here<\/span><\/span><\/a> to download TeamViewer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0db331e elementor-section-full_width container elementor-section-height-default elementor-section-height-default\" data-id=\"0db331e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b36004a\" data-id=\"b36004a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ea6f1aa elementor-section-full_width container elementor-section-height-default elementor-section-height-default\" data-id=\"ea6f1aa\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ef62736\" data-id=\"ef62736\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2fc74a5 elementor-widget elementor-widget-heading\" data-id=\"2fc74a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Be prepared!<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af1408d elementor-widget elementor-widget-text-editor\" data-id=\"af1408d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You want us to work efficiently on your request? Then it is best to prepare best to prepare for the conversation and have the following information ready:<\/p><ul><li>Customer number<\/li><li>Operating system<\/li><li>Program version<\/li><li>What happened before the problem occurred? (e.g. update, Configuration changes)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2d7c6d6\" data-id=\"2d7c6d6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-729facd elementor-widget elementor-widget-text-editor\" data-id=\"729facd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Otherwise, you can also conveniently find the most frequently asked questions and answers in our FAQ section. Feel free to drop by!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63b7eff elementor-align-left elementor-mobile-align-left elementor-widget elementor-widget-button\" data-id=\"63b7eff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/faq\/?lang=en\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">GO TO FAQ<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Your first point of contact First-class technical support Do you have a software service agreement or have you licensed our programmes on a subscription basis? If so, our qualified support engineers are on hand to provide expert advice and assistance with any queries you may have regarding the operation of our programmes or technical challenges [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11020","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.0 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Technical Support I FRILO<\/title>\n<meta name=\"description\" content=\"At FRILO, we aim to offer our customers the best possible support. Your first port of call: The FRILO hotline.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.frilo.eu\/en\/hotline\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Support\" \/>\n<meta property=\"og:description\" content=\"At FRILO, we aim to offer our customers the best possible support. 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