ALLPLAN GmbH
Konrad-Zuse-Platz 1
81829 München
P +49 711 81002-0
E info.frilo(at)allplan.com
Legal Representative: Dr. Detlef Schneider
Registered Seat: München
Commercial Register: Amtsgericht München, HRB 147169
VAT Nr.: DE228452447
Responsible according to § 5 Abs. 1 DDG / § 18 Abs. 2 MStV:
Dr. Detlef Schneider
ALLPLAN Deutschland GmbH
Konrad-Zuse-Platz 1
81829 München
Welcome to our website! We attach great importance to the protection of your data and your privacy. We therefore inform you below about the collection and use of personal data when you use our website.
Last updated: Juli 2024
Notes on data protection
Data protection is particularly important to our company. In the following, we provide information about the collection of personal data when using our website. Personal data is all data that can be related to you personally, e.g. name, address, e-mail addresses, user behavior. We have taken extensive technical and operational precautions to protect your data from accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our security procedures are regularly reviewed and adapted to technological progress.
I. Name and address of the data controller
Joint controllers pursuant to Art. 4 (7) of the EU General Data Protection Regulation (GDPR) for the website www.frilo.eu are
ALLPLAN GmbH
Konrad-Zuse-Platz 1
81829 Munich
Germany
E info.frilo(at)allplan.com
P +49 711 81002-0
and the affiliated companies listed below:
In the course of business, it is essential that data is also regularly exchanged between ALLPLAN’s subsidiaries and business operations in order to promote cooperation within the Group and use resources effectively. Central processes are therefore not limited to the area of a single Group company, but also extend to other Group companies and benefit from the processes established and resources available there. The ALLPLAN companies therefore work together in many areas and act as so-called joint controllers for this website in terms of data protection as stated above.
II. Contact details of the data protection officer
You can contact our data protection officer at datenschutzbeauftragter@allplan.com or at our postal address with the addition “the data protection officer”.
III. Rights of the data subject
If your personal data are processed, you are a data subject in the sense of the GDPR and you have the following rights with regard to the data controller:
1. Right to information
You may request confirmation from the data controller as to whether your personal data are being processed by us. If there is such processing, you can request information from the data controller about the following:
(1) the purposes for which the personal data are processed;
(2) the categories of personal data that are processed;
(3) the recipients or categories of recipients to whom your personal data have been or will be disclosed;
(4) the planned duration of the storage of your personal data or, if specific information on the duration is not available, criteria for determining the storage duration;
(5) the existence of a right to rectify or delete your personal data, a right to have processing restricted by the data controller or a right to object to such processing;
(6) the existence of a right of appeal to a supervisory authority;
(7) all available information on the origin of the data, if the personal data are not collected from the data subject;
(8) the existence of automated decision-making, including profiling, pursuant to Art. 22 para. 1 and 4 of the GDPR and – at least in these cases – meaningful information about the logic involved and the scope and intended effects of such processing for the data subject.
You have the right to request information on whether your personal data are transferred to a third country or to an international organisation. In this context, you may request to be informed about the appropriate guarantees pursuant to Art. 46 of the GDPR in connection with the transfer.
2. Right of rectification
You have a right of rectification and/or completion with regard to the data controller if the processed personal data relating to you are inaccurate or incomplete. The data controller shall make the correction without delay.
3. Right to restrict processing
You may request the restriction of the processing of your personal data under the following conditions:
(1) if you contest the accuracy of your personal data for a period enabling the data controller to verify the accuracy of the personal data;
(2) the processing is unlawful and you refuse the deletion of your personal data and instead request the restriction of the use of your personal data;
(3) the data controller no longer needs your personal data for the purposes of processing, but you need them for the assertion, exercise or defence of legal claims, or
(4) if you have objected to the processing pursuant to Art. 21 para. 1 GDPR and it has not yet been determined whether the legitimate grounds of the data controller override your grounds.
Where the processing of your personal data has been restricted, those data may be processed, with the exception of storage, only with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of substantial public interest of the Union or of a Member State. If the restriction of processing has been restricted in accordance with the above-mentioned conditions, you will be informed by the data controller before the restriction is revoked.
4. Right to deletion
a) Obligation to delete
You may request the data controller to delete your personal data without delay and the data controller is obliged to delete such data without delay if one of the following reasons applies:
(1) Your personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
(2) You revoke your consent on which the processing was based pursuant to Art. 6 para. 1 sentence 1 lit. a or Art. 9 para. 2 lit. a GDPR and there is no other legal basis for the processing.
(3) You object to the processing pursuant to Art. 21 para. 1 GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 para. 2 GDPR.
(4) Your personal data have been processed unlawfully.
(5) The deletion of your personal data is necessary for compliance with a legal obligation under Union or the Member State law to which the data controller is subject.
(6) Your personal data were collected in relation to information society services offered pursuant to Art. 8 para. 1 GDPR.
b) Information to third parties
If the data controller has made your personal data public and is obliged to delete them pursuant to Article 17 para. 1 of the GDPR, he/she shall take reasonable steps, including technical measures, with consideration of the available technology and the cost of implementation, to inform data controllers which process the personal data that you, as the data subject, have requested them to erase all links to, or copies or replications of that personal data.
c) Exceptions
The right to deletion does not apply insofar as the processing is necessary.
(1) to exercise the right to freedom of expression and information;
(2) to comply with a legal obligation which requires processing under Union or the Member State law to which the data controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the data controller;
(3) for reasons of public interest in the area of public health pursuant to Art. 9 para. 2 lit. h and i and Art. 9 para. 3 of the GDPR;
(4) for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes pursuant to Article 89 para. 1 of the GDPR, where the right referred to in section a) is likely to render impossible or seriously prejudice the achievement of the purposes of such processing, or
(5) to assert, exercise or defend legal claims.
5. Right to notification
If you have asserted the right to rectification, deletion or restriction of processing against the data controller, the data controller is obliged to communicate this rectification or deletion of the data or restriction of processing to all recipients to whom your personal data have been disclosed, unless this proves impossible or involves a disproportionate effort.
You have the right to be informed of these recipients by the data controller.
6. Right to data portability
You have the right to receive your personal data that you have provided to the data controller in a structured, commonly used and machine-readable format. Moreover, you have the right to transmit these data to another data controller without hindrance from the data controller to whom your personal data were made available, provided that
(1) the processing is based on your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR or on a contract pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR and
(2) the processing is carried out with the aid of automated procedures.
In exercising this right, you are also entitled to have your personal data transferred directly from one data controller to another, insofar as this is technically feasible. The freedoms and rights of other persons must not be affected by this.
The right to data portability shall not apply to processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the data controller.
7. Right of objection
You have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data which is carried out on the basis of Article 6 para. 1 sentence 1 lit. e or f GDPR; this also applies to profiling based on these provisions.
The data controller shall no longer process your personal data unless he/she can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.
If your personal data are processed for the purpose of direct marketing, you have the right to object at any time to the processing of your personal data for the purpose of such marketing; this also applies to profiling insofar as it is related to such direct marketing.
If you object to the processing for purposes of direct marketing, we will no longer process your personal data for these purposes.
You have the possibility, in connection with the use of information society services – notwithstanding Directive 2002/58/EC – to exercise your right to object by means of automated procedures using technical specifications.
8. Right to revoke the declaration of consent under data protection law
You have the right to revoke your declaration of consent under data protection law at any time. The revocation of consent shall not affect the lawfulness of the processing carried out on the basis of your consent until revocation.
9. Automated decision in individual cases including profiling
You have the right not to be subject to a decision based solely on automated processing – including profiling – which produces legal effects concerning you or similarly significantly affects you. This shall not apply if the decision
(1) is necessary for the conclusion or performance of a contract between you and the data controller;
(2) is authorised by Union or Member State legislation to which the data controller is subject and that legislation contains appropriate measures to safeguard your rights and freedoms and your legitimate interests; or
(3) is taken with your express consent.
However, these decisions must not be based on special categories of personal data pursuant to Art. 9 para. 1 sentence 1 GDPR, unless Art. 9 para. 2 lit. a or g GDPR applies and appropriate measures have been taken to protect the rights and freedoms as well as your legitimate interests.
With regard to the cases referred to in (1) and (3), the data controller shall take reasonable steps to safeguard the rights and freedoms, and your legitimate interests, including at least the right to obtain the intervention of a person on the part of the data controller, to express his or her point of view and to contest the decision.
10. Right to complain to a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or the place of the alleged infringement, if you consider that the processing of your personal infringes the GDPR.
The supervisory authority to which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Article 78 GDPR.
IV. General information about data processing
1. Scope of processing of personal data
As a matter of principle, we only process personal data of our users to the extent that this is necessary for the provision of a functional website as well as our contents and services. The processing of personal data of our users is generally only carried out with the consent of the user. An exception applies in those cases where obtaining prior consent is not possible for factual reasons and the processing of the data is permitted by legal regulations.
2. Legal basis for the processing of personal data
Insofar as we obtain the consent of the data subject for processing operations involving personal data, Article 6 para. 1 sentence 1 lit. a of the EU General Data Protection Regulation (GDPR) serves as the legal basis.
When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Art. 6 para. 1 sentence 1 lit. b GDPR serves as the legal basis. This also applies to processing operations that are necessary for the performance of pre-contractual measures.
Insofar as the processing of personal data is necessary for the fulfilment of a legal obligation to which our company is subject, Art. 6 para. 1 sentence 1 lit. c GDPR serves as the legal basis.
In the event that vital interests of the data subject or another natural person make it necessary to process personal data, Art. 6 para. 1 sentence 1 lit. d GDPR serves as the legal basis.
If the processing is necessary to protect a legitimate interest of our company or a third party and the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 para. 1 sentence 1 lit. f GDPR serves as the legal basis for the processing.
3. Data deletion and storage period
The personal data of the data subject shall be deleted or blocked as soon as the purpose of the storage ceases to apply. In addition, storage may take place if this has been provided for by the European or national legislator in Union regulations, laws or other provisions to which the data controller is subject. The data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless there is a necessity for the continued storage of the data for the conclusion or fulfilment of a contract
V. Availability of the website and creation of log file
1. Description and scope of data processing
Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer. The following data are collected:
(1) information about the type and version of the browser used;
(2) the operating system of the user;
(3) the Internet service provider of the user;
(4) the IP address of the user;
(5) date and time of access;
(6) websites from which the user’s system accesses our website;
(7) websites that are accessed by the user’s system via our website.
The data are also stored in the log files of our system. These data are not stored together with other personal data of the user.
2. Legal basis for data processing
The legal basis for the temporary storage of the data and the log files is Art. 6 para. 1 sentence 1 lit. f GDPR.
3. The purpose of data processing
The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user’s computer. For this purpose, the user’s IP address must be stored for the duration of the session.
The storage in log files is done to ensure the functionality of the website. In addition, we use the data to optimise the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes is not performed in this context.
These purposes are also our legitimate interest in data processing according to Art. 6 para. 1 sentence 1 lit. f GDPR.
4. Duration of the storage
The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. If data are collected in order to make the website available, this is the case when the respective session ends.
If the data are stored in log files, this is the case after seven days at the latest. A storage beyond this is possible. In this case, the IP addresses of the users are deleted or alienated so that an assignment of the calling client is no longer possible.
5. Possibility of objection and elimination
The collection of data for the provision of the website and the storage of the data in log files is mandatory for the operation of the website. Consequently, there is no possibility for the user to object.
VI. Use of cookies
a) Description and scope of data processing
Our website uses cookies. Cookies are text files that are stored in the internet browser i.e. by the internet browser on the user’s computer system. When a user accesses a website, a cookie may be stored in the user’s operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is accessed again.
We use cookies to make our website more user-friendly. Some elements of our website require that the calling browser can be identified even after changing the page. The following data are stored in the cookies in this process:
(1) Language settings
(2) Articles in the enquiry list
b) Legal basis for data processing
The legal basis for the processing of personal data using cookies is Art. 6 para. 1 lit. f GDPR.
c) The purpose of data processing
The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For these functions, it is necessary that the browser is recognised even after a page change. We need cookies for the following services:
(1) Adoption of language settings
(2) Enquiry list
These purposes are also our legitimate interest in the processing of personal data according to Art. 6 para. 1 sentence 1 lit. f GDPR.
d) Duration of storage, possibility of objection and elimination
Cookies are stored on the user’s computer and transmitted to our site by the user. Therefore, you as a user can fully control the use of cookies. By changing the settings in your internet browser, you can disable or restrict the transmission of cookies. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are disabled for our website, it may be possible that not all functions of the website can be used to their full extent.
VII. Newsletter
1. Description and scope of data processing
If you purchase goods or services on our website and enter your e-mail address, it may subsequently be used by us to send you a newsletter. In such a case, only direct advertising for similar goods or services we offer will be sent via the newsletter.
No data is passed on to third parties in connection with the processing of data for the dispatch of newsletters. The data will only be used for sending the newsletter.
2. Legal basis for data processing
The legal basis for the processing of data after the user has registered for the newsletter is Art. 6 para. 1 lit. a GDPR if the user has given his or her consent.
3. The purpose of data processing
The collection of the user’s e-mail address is used to deliver the newsletter.
4. Duration of the storage
The data will be deleted as soon as they are no longer needed to achieve the purpose for which they were collected. The user’s e-mail address is therefore stored for as long as the subscription to the newsletter is active.
5. Possibility of objection and elimination
Users may cancel their subscription to the newsletter at any time. For this purpose, there is a corresponding link in every newsletter.
VIII. Contact form and contact via email
1. Description and scope of data processing
A contact form is available on our website, which can be used for get in contact with us electronically. If a user takes advantage of this option, the data entered in the data-entry mask will be transmitted to us and stored. These data are:
(1) Email address
(2) Name
(3) Address
(4) Telephone and mobile numbers
In addition, the following data are stored at the time the message is sent: IP address of the user
For the processing of the data, your consent is obtained during the transmission process and reference is made to this Data Privacy Statement.
Alternatively, users can contact us via the email address provided. In this case, the user’s personal data transmitted with the e-mail will be stored.
In this connection, no personal data will be passed on to third parties. The data will only be used for the processing of the conversation.
2. Legal basis for data processing
The legal basis for the processing of the data is Art. 6 para. 1 sentence 1 lit. a GDPR if the user has given his or her consent.
The legal basis for the processing of data transmitted in the course of sending an e-mail is Art. 6 para. 1 sentence 1 lit. f GDPR. If the e-mail contact aims at the conclusion of a contract, the additional legal basis for the processing is Art. 6 para. 1 sentence 1 lit. b GDPR.
3. The purpose of data processing
The processing of the personal data from the data-entry mask is solely for the purpose of replying to the user’s request. In the case of contact by e-mail, this also constitutes the necessary legitimate interest in processing the data.
Other personal data processed during the transmission process are used to prevent misuse of the contact form and to ensure the security of our information technology systems.
4. Duration of the storage
The data will be deleted as soon as they are no longer needed for the purpose for which they were collected. For the personal data from the data-entry mask of the contact form and those sent by e-mail, this is the case when the respective conversation with the user has ended. The conversation has ended when it is obvious from the circumstances that the matter in question has been conclusively clarified.
The additional personal data collected during the transmission process will be deleted after a period of seven days at the latest.
10. Possibility of objection and elimination
The user has always the possibility to revoke his consent to the processing of personal data. If the user contacts us by e-mail, he/she can object to the storage of his/her personal data at any time. In this case, the conversation cannot be continued.
All personal data stored for entering into contact will be deleted in this case.
IX. Use of the YouTube plug-in
1. Scope of processing of personal data
We use the YouTube plug-in operated by Google, YouTube LLC, 901 Cherry Ave, San Bruno, CA 94066, UNITED STATES on our website. When you visit our website, your browser establishes a connection with the servers of YouTube. Information about your website visit is forwarded to YouTube. We have no influence on the content of the plug-in. If you are logged into your YouTube account during your visit, YouTube can assign your website visit to this account. By interacting with this plug-in, corresponding information is transmitted directly to YouTube and stored there. If you do not wish this data transfer, you must log out of your YouTube account before visiting our website.
2. Legal basis for the processing of personal data
The legal basis for the processing of personal data of the users is Art. 6 para. 1 sentence 1 lit. f GDPR.
3. The purpose of data processing
The provision of the YouTube plug-in serves the user-friendliness of our site.
4. Duration of the storage
We do not have any information about the duration of the storage.
5. Possibility of objection and elimination
You can find more information about the purpose and scope of YouTube’s data collection at: https://www.google.com/intl/en/policies/privacy/
X. Use of the Google Maps plug-in
We integrate the maps of “Google Maps” provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The processed data may include, in particular, IP addresses and position data of the users, which, however, are not collected without their consent (usually controlled via the settings of their mobile devices). The data may be processed in the USA.
Privacy policy: https://www.google.com/policies/privacy/
Opt-Out: https://adssettings.google.com/authenticated
XI. Use of corporate presentations in social networks
Twitter:
Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, Ireland On our company page, we provide information and offer Twitter users the opportunity to communicate with us.
If you interact with company page on Twitter (e.g. by means of comments, posts, likes etc.), it may happen that you make personal data (e.g. clear name or photo of your user profile) available to the public through this action.
However, as we generally or to a large extent have no influence on the processing of your personal data by the company Twitter, which is jointly responsible for the presentation of the page of FRILO Software, we cannot provide any binding information on the purpose and scope of the processing of your data. You can find more information in the corresponding privacy policy of
Twitter: https://twitter.com/en/privacy
Our company pages in social networks are used for communication and information exchange with (potential) customers. In this context, publications via our company page may have the following contents.
Information about products
Information about services
Advertising
Customer contact
Every user can freely decide whether to publish personal data through activities.
The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f GDPR. The data generated by our company page are not stored on our own systems.
You can object at any time to the processing of your personal data that we collect in the course of your use of our company page on Twitter and exercise your data subject rights listed under IV. of this Data Privacy Statement. To do so, send us an informal e-mail to info.frilo@allplan.com. For more detailed questions and your request for correction or deletion of the data, please use the contact details provided in this privacy statement.
You can find more information about the processing of your personal data by Twitter and the corresponding objection options here:
Twitter: https://twitter.com/en/privacy
XII. Use of corporate presentations in professional networks
We use the possibility of presenting our company in professionally oriented networks. We maintain a company page in the following professionally oriented networks:
LinkedIn:
LinkedIn, Unlimited Company Wilton Place, Dublin 2, Ireland
XING:
XING SE, Dammtorstraße 30, 20354 Hamburg, Germany
On our company page, we provide information and offer users of LinkedIn/XING the opportunity to communicate with us.
If you interact with our corporate presentation on LinkedIn/Xing (e.g. by comments, posts, likes etc.), it may happen that you make personal data (e.g. clear name or photo of your user profile) available to the public through this action.
However, as we generally or to a large extent have no influence on the processing of your personal data by the company LinkedIn/XING, which are jointly responsible for the FRILO Software GmbH corporate presentation, we cannot provide any binding information on the purpose and scope of the processing of your data. You can find more information in the corresponding privacy policy of
LinkedIn:
https://www.linkedin.com/legal/privacy-policy?trk=uno-reg-guest-home-privacy-policy
XING:
https://privacy.xing.com/en/privacy-policy
Our company pages in social networks are used for communication and information exchange with (potential) customers.
In this context, publications via our company pages may have the following contents.
Information about products
Information about services
Advertising
Customer contact
Every user can freely decide whether to publish personal data through activities.
The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f GDPR.
The data generated by our company pages are not stored on our own systems.
You can object at any time to the processing of your personal data that we collect in the course of your use of our company page on LinkedIn/XING and exercise your data subject rights listed under IV. of this Data Privacy Statement. To do so, send us an informal e-mail to info.frilo@allplan.com. For more detailed questions and your request for correction or deletion of the data, please use the contact details provided in this Data Privacy Statement.
You can find more information about the processing of your personal data by LinkedIn/XING and the corresponding objection options here:
LinkedIn:
https://www.linkedin.com/legal/privacy-policy?trk=uno-reg-guest-home-privacy-policy
XING:
https://privacy.xing.com/en/privacy-policy
XIII. Registration for the FRILO Campus
1. Description and scope of data processing
On our website we offer a registration form which can be used for electronic registration for events offered on the FRILO Campus. If a user takes advantage of this option, the data entered in the data-entry mask will be transmitted to us and stored. These data are:
(1) Customer number
(2) Company
(3) First name
(4) Name
(5) E-mail address
In addition, the following data are stored at the time the message is sent: IP address of the user
The events partly take place in cooperation with partners. In this context, the data are passed on to the respective partner (e.g. Allplan, SEMA or Graphisoft) to contact the corresponding users for promotional purposes. The data you provide for registration will be used for the registration and implementation of the corresponding event and will be passed on to the training partner. The partner is defined in the description of the event.
2. Legal basis for data processing
The legal basis for the processing of data transmitted in the course of a registration for an event and its implementation is Art. 6 para. 1 sentence 1 lit. f GDPR.
The legal basis for the transfer of the data to contact you for promotional purposes is Art. 6 para. 1 sentence 1 lit. a GDPR.
3. The purpose of data processing
We use the personal data from the data-entry mask to process the registration and hold an event. We also use the contact details to contact you for promotional purposes regarding our products. For partner events, we pass on the data to the respective partner, who may also contact you for promotional purposes.
4. Duration of the storage
The data will be deleted as soon as they are no longer needed for the purpose for which they were collected. The personal data from the data-entry mask of the registration form will be deleted three months after the end of the respective event or after we have ceased to contact you for promotional purposes.
5. Possibility of objection and elimination
The user has the possibility to revoke his consent to the processing of personal data at any time. In such a case, registration and participation in the event cannot be guaranteed depending on the time of revocation.
All personal data stored in the course of the registration process will be deleted in this case. This privacy statement was created with the support of DataGuard.
Business partner privacy notice (EEA/UK)
ALLPLAN Group is part of the NEMETSCHEK group of companies. ALLPLAN GmbH (Konrad-Zuse-Platz 1, 81829 Munich, Germany) and its Affiliates [1] (together and each for itself “ALLPLAN“, “we“, “us“, “our“) take data protection very seriously. We have developed this Business Partner Privacy Notice (“Notice“) to transparently inform business partners in the EEA/UK about how we collect, use, disclose and otherwise process personal data and about your rights under applicable data protection laws, namely the GDPR (for definitions not included in the text see section 10).
[1] “Affiliate” shall mean any entity which directly or indirectly controls, or is controlled by, ALLPLAN. “Control” means direct or indirect ownership or domination of more than 50% of the voting interest of the respective entity.
1. For whom is this privacy notice?
This Notice covers our processing of personal data with respect to any natural person residing in the EEA/UK with whom ALLPLAN has a business relationship, including but not limited to representatives and employees of customers, suppliers, service providers, external consultants and visitors to our premises (“Business Partner“).
By providing this Notice to you, we comply with our information obligations under GDPR. Please note that this Notice shall not confer upon you any rights or obligations that are not conferred upon you by law.
2. Who are we and how can you contact us or our data protection officer?
The controller of your personal data is the ALLPLAN group company with which you have a business relationship. You can find a list with the company names of ALLPLAN and its Affiliates (here). If you have questions with respect to the processing by us our Affiliates, this Notice, or the processing of your personal data in general and to exercise your rights towards ALLPLAN as outlined below under no. 8., you may always contact us at dataprotectionofficer[at]allplan.com.
3. Where do we collect your data and categories of personal data?
We collect your personal data either directly from you (e.g., if you contact us) or it may be provided to us either (i) by your employer / principal or (ii) by another company with which you had a business relationship, including one of our Affiliates, such as through a corporate transaction.
Generally, we only process the following categories of personal data of our business partners:
You are generally not required to provide your personal data to us. However, if you do not provide your personal data, we might not be able to carry out certain processes (e.g., we will be unable to call you back if you do not provide us with your business phone number). In some cases, this may mean that we will be unable to continue with your engagement (in case we concluded or intend to conclude a contract with you) or that your employer / commissioner will not be able to deploy you as a point of contact for us.
4. How is your data used (purposes and legal basis)?
We process your personal data to administer and manage the relationship between us and you or your employer / commissioner, operate our business and comply with our legal obligations.
More specifically, we process your personal data for the following purposes and rely on the listed legal bases. Where relevant, the legitimate interest is included in the table linked as well.
The relevant legal bases are:
In some cases, your personal data may be processed based on your freely given consent (Art. 6 (1) (a), Art. 7 GDPR). You will be informed about the purposes of such processing prior to being asked to give consent.
5. Who has access to your information (Recipients)?
Only authorized ALLPLAN employees with appropriate responsibilities have access to your personal data. In addition, we may share your personal data with the following categories of recipients:
5.1 We may share your personal data with service providers that process personal data on our behalf and subject to our instructions as so-called processors, for the purpose of providing their professional services to us:
5.2 We may share your personal data with the following third parties:
The legal bases relevant for the transfer of personal data to third parties can be found in no. 4 above.
6. Do we transfer your data internationally (third country transfers)?
Some recipients of personal data may be located outside the EEA and/or the UK in countries that do not offer a level of protection equivalent to the one granted in the EEA/UK. Where your personal data is transferred to locations outside the EEA/UK, we will, as required by law, ensure that your privacy rights are adequately protected either because the European Commission (EEA) respectively the Information Commissioner’s Office (UK) has decided that the country to which personal data are transferred ensures an adequate level of protection (Art. 45 GDPR) or the transfer is subject to appropriate safeguards provided by entering into standard data protection clauses of the European Commission with the recipient respectively the UK Addendum (Art. 46 GDPR) unless GDPR provides for an exception or you have given explicit consent (Art. 49 GDPR).
If we transfer your personal data from the EEA and/or the UK to such a jurisdiction which has been recognized as providing an adequate level of data protection, we will rely on adequacy decisions. When transferring personal data to recipients in the US we may rely on the EU-U.S. Data Privacy Framework (EEA) respectively its UK Extension (“DPF”) which ensures an adequate level of protection for recipients certified under the DPF. A list of the European Commission’s adequacy decisions can be found here.
Where we rely on standard data protection clauses of the European Commission or the respective UK Addendum, insofar as the transfer is made to a service provider (including Affiliates acting as such) processing personal data on our behalf, Module Two (transfer from controllers to processors) of the standard contractual clauses is relevant; insofar as the transfer is made to recipients which do not process personal data on our behalf but for their own purposes, Module One (transfer from controllers to controllers) is relevant.
Copies of appropriate safeguards (to the extent we rely on such) can be requested at dataprotectionofficer[at]allplan.com. Please note that such copy may be redacted to the extent necessary to protect business secrets or other confidential information.
7. How long do we store your data?
Your personal data will generally only be stored until the personal data are no longer necessary in relation to the purposes for which they were collected (or otherwise processed). The personal data therefore generally will be deleted at the latest after the contractual relationship with you or your employer / commissioner has ended and the standard statute of limitations period applicable to that information in the respective country has expired.
With respect to newsletters your personal data actively provided by you when registering to the newsletter will be stored as long as the newsletter subscription is active; your consent will be stored for up to three further years, depending on the respective standard limitation period.
As an exception, personal data may be stored longer where their processing is necessary for compliance with a legal obligation – including compliance with statutory retention periods – to which we are subject or for the establishment, exercise or defence of legal claims.
8. What rights do you have under GDPR?
8.1 Right of access. You may request information about the processing of your personal data and a copy of the personal data undergoing processing insofar as in particular such copy does not adversely affect the rights and freedoms of others. If the request is made by electronic means the information will be provided in a commonly used electronic format if you do not request otherwise.
8.2 Right to rectification. You may request at any time the correction of your personal data that is inaccurate and/or completion of such data which is incomplete.
8.3 Right to erasure. You may request deletion of your personal data, in particular where (i) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed, (ii) you objected to the processing and there are no overriding legitimate interests for the processing, (iii) your personal data has been unlawfully processed or (iv) your personal data has to be erased for compliance with a legal obligation to which we are subject. The right to deletion, however, does not apply in particular where the processing of your personal data is necessary for compliance with a legal obligation or for the establishment, exercise or defence of legal claims.
8.4 Restriction of processing. You may request restriction of processing (i) for the period in which we verify the accuracy of your personal data if you contested the accuracy of the personal data, (ii) where the processing is unlawful and you request restriction of processing instead of deletion of the data, (iii) where we no longer need the personal data, but you require the data for the establishment, exercise or defence of legal claims or (iv) if you objected to processing until it has been verified whether our legitimate grounds override your interests, rights and freedoms. If the processing of your Personal Data has been restricted, we may only, besides storing the data, process your personal data with your consent, in order to establish, exercise or defend legal claims or to defend rights of others.
8.5 Right to data portability. You may request to receive your personal data, which you have provided to us, in a structured, commonly used machine-readable format and transmit those data to another controller without hindrance from us, where the processing is based on consent or a contract and the processing is carried out by automated means; in these cases you may also request to have the personal data transmitted directly to another controller where this is technically feasible (data portability).
8.6 Right to withdraw consent. You may withdraw your consent at any time for the future where processing is based on your consent, without affecting the lawfulness of processing based on consent before its withdrawal.
8.7 Right to object.
You have the right to object, on grounds relating to your particular situation, at any time to processing of your personal data which is based on our or a third party’s legitimate interests.
We then will no longer process your personal data for the purpose to which you have objected unless we are able to demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
Where we process your personal data for direct marketing purposes, you have the right to object at any time to processing of your personal data for such direct marketing. We then will no longer process your personal data for direct marketing purposes.
8.8 Right to lodge a complaint. You may lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of an alleged infringement if you consider that the processing of your personal data infringes applicable law.
Please address your requests to exercise your rights to dataprotectionofficer[at]allplan.com (with the exception of the right to lodge a complaint with a supervisory authority).
9. Changes to this notice
We reserve the right to amend or modify this Notice at any time to ensure compliance with applicable laws. Please check regularly whether this Notice has been updated. We will notify you in case there are substantial changes to this Notice that affect you.
This Notice has been updated last in June 2024.
10. Definitions
“EEA” shall mean the European Economic Area.
“EU” shall mean the European Union.
“GDPR” shall mean the General Data Protection Regulation (Regulation (EU) 2016/679) and supplementary EU and EEA Member State data protection or privacy legislation in force from time to time in the in the EEA, or UK GDPR, where UK GDPR is relevant.
“UK” shall mean the United Kingdom.
“UK GDPR” shall mean the GDPR as transposed into UK national law by operation of section 3 of the European Union (Withdrawal) Act 2018, together with the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019 and other data protection or privacy legislation in force from time to time in the UK.
The merger of FRILO Software GmbH and DC-Software GmbH with ALLPLAN, completed and announced on 1 July, is leading to an increased volume of telephone and e-mail inquiries. In addition, necessary maintenance work in our CRM and ERP systems is causing temporary irregularities and delays in our operating processes. We, therefore, ask you to forgive us for the longer waiting times. We will endeavor to process your request as quickly as possible.
Thank you for your understanding.