Do you have a software service agreement or have you licensed our programmes on a subscription basis? If so, our qualified support engineers are on hand to provide expert advice and assistance with any queries you may have regarding the operation of our programmes or technical challenges you encounter during your project. Simply contact us via web request, email or phone and take advantage of our remote maintenance service if required.
For customers without a software service agreement, the purchase of a new programme includes free of charge technical support for the first three months after the licence is purchased. The purchase of an update does not entitle you to support free of charge.
The fastest and most efficient way to get assistance is to send us a web request directly from within the FRILO software – just like most of our customers already do. Simply go to Help > Contact support in the software and submit your inquiry in writing. This ensures that your inquiry reaches the right expert without delay. Once our support engineers have reviewed your request, we’ll get back to you promptly – either by email or with a personal call. Here is how it works:
If you would prefer to discuss your issue verbally, simply use our voicemail service. Leave us a message with a brief description of your issue and your customer number. As soon as our support engineers have listened to your message, we will contact you immediately – either by email or by returning your call.
Contact and operating hours
E support.frilo(at)allplan.com
T +49 711 81002-0
Monday to Friday
08.30 am till 12.00 am
01.00 pm till 05.00 pm
Some issues are difficult to put into words – it is much easier to show them directly. That is exactly what our remote maintenance via TeamViewer is for. Based on the principle that ‘four eyes see more than two,’ our support engineers work with you live on your screen. This helps to avoid misunderstandings and develop targeted and efficient solutions.
Click here to download TeamViewer.
You want us to work efficiently on your request? Then it is best to prepare best to prepare for the conversation and have the following information ready:
Otherwise, you can also conveniently find the most frequently asked questions and answers in our FAQ section. Feel free to drop by!
The merger of FRILO Software GmbH and DC-Software GmbH with ALLPLAN, completed and announced on 1 July, is leading to an increased volume of telephone and e-mail inquiries. In addition, necessary maintenance work in our CRM and ERP systems is causing temporary irregularities and delays in our operating processes. We, therefore, ask you to forgive us for the longer waiting times. We will endeavor to process your request as quickly as possible.
Thank you for your understanding.
